PRIVACY POLICY

1.1 Information You Provide:

Account information such as your name, email address, and phone number (when required), your shopping preferences including saved items, shopping lists, or categories you follow, and any support messages or feedback you share with us.

1.2 Information We Automatically Collect:

Device details (model, operating system, unique identifiers), log and analytics data (IP address, time zone, feature usage, performance metrics, crash diagnostics), and optional approximate location data to personalise supermarkets near you. We do not track precise location without consent.

1.3 Information From Images:

If you use scanning features, we process receipt images, product photos, or screenshots of catalogues/shelves using OCR to extract text such as product names, prices, quantities, and supermarket names. Images are processed securely and never sold to third parties.

Provide core app features (price comparison, search, and notifications), improve data accuracy through OCR and machine learning, personalise your experience, analyse trends and usage patterns, troubleshoot or prevent technical issues, and communicate updates, new features, or relevant alerts. We do not sell your personal information.

3.1 Service Providers:

Trusted partners that assist with hosting, analytics, data processing, and app security. They only access the data necessary to perform their services.

3.2 Legal Requirements:

We may disclose information if required by law or to protect our rights, users, or the public.

3.3 Aggregated or Anonymised Data:

We may share anonymised insights (e.g., “Most searched product categories in Mauritius”) that do not identify individuals, and we never share user data with supermarkets unless you explicitly agree.

We use encrypted storage, secure servers, and industry-standard security measures. No system is 100% secure, and while you use PikSou at your own risk, we take all reasonable steps to safeguard your data.

We retain your data only as long as necessary to operate the App. If you delete your account, personal data is deleted while anonymised or aggregated data may be retained for analytics.

You may access, correct, or request deletion of your personal data (“right to be forgotten”), withdraw consent for specific processing, and disable permissions such as camera, photos, or location at any time. To exercise your rights, email contact@piksou.com.

PikSou is not intended for children under 16 without parental supervision, and we do not knowingly collect data from children.

Your data may be processed outside Mauritius (e.g., via cloud services), and we ensure adequate protection wherever the data is processed.

We may update this Privacy Policy periodically and will communicate significant changes through the App.

PikSou Ltd, Trianon, Quatre Bornes, Mauritius. Email: contact@piksou.com.